Terms of Service
Last Updated: July 24, 2025
Welcome to neuropathy.nervevue.com. These Terms of Service (“Terms”) are a legal agreement between you (“you” or “Customer”) and NerveVue (“we,” “us,” or “our”), the owner and operator of this website and the provider of products and services through it. By accessing our website or purchasing our products, you agree to be bound by these Terms and all policies referenced herein (such as our Privacy Policy). If you do not agree with these Terms, you should not use this site.
Please read these Terms carefully to understand your rights and obligations. These Terms include important information about your purchases, your responsibilities when using the site, our liability, and how disputes will be handled (including a requirement to arbitrate disputes and a class action waiver).
1. Use of the Site and Eligibility
1.1 Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website or make a purchase. By using this site, you represent that you are legally capable of entering into a binding contract with us. If you are using the site on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and “you” in these Terms will refer to that entity.
1.2 Permitted Use: We grant you a personal, non-transferable, non-exclusive, revocable license to access and use our website for lawful purposes and for purchasing our products for personal use (or other purposes expressly authorized by us). You agree not to use the site for any illegal or unauthorized purpose, and you will comply with all applicable laws and regulations in your use of the site.
1.3 Account Registration: Certain features of the site (such as placing orders or viewing order history) may require creating an account. If you register an account, you must provide accurate and complete information and keep it updated (e.g., promptly update your contact or shipping information if it changes). You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Do not share your password with others. If you suspect any unauthorized use of your account, notify us immediately. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
1.4 Prohibited Activities: You agree not to misuse our site. This includes but is not limited to: (a) engaging in any activity that disrupts or interferes with the site’s operation or security; (b) attempting to gain unauthorized access to any portion of the site or any systems or networks connected to the site; (c) using any automated means (like bots or scrapers) to access the site for any purpose without our express permission; (d) uploading or transmitting any virus, malware, or harmful code; (e) impersonating any person or entity or misrepresenting your affiliation; (f) attempting to circumvent any content-filtering techniques or security measures we employ; or (g) engaging in any fraudulent, deceptive, or harmful conduct. We reserve the right to suspend or terminate your access to the site if you violate this provision or any other provision of these Terms.
2. Purchases and Orders
2.1 Product Information: We strive to display current and accurate product descriptions, pricing, and availability on our site. However, we do not guarantee that all such information is free of errors (including typographical errors or inaccuracies). We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the site at any time without prior notice. This may include updating prices or stock availability. If we discover an error in the price or description of a product you have ordered, we will contact you with the correct information and you will have the option to proceed with the order at the correct price or cancel it for a full refund.
2.2 Placing an Order: By placing an order through our site, you are making an offer to purchase the products in your cart. All orders are subject to acceptance by us. We reserve the right to accept or reject any order in our discretion. For example, we might reject an order if the product is out of stock, if we suspect an order is fraudulent, or in other unforeseen circumstances. If we reject your order after payment, we will issue a full refund.
Once you submit an order, you should receive an email confirmation from us acknowledging receipt of your order. This email is not our acceptance of your order, but a confirmation that we received it. Our acceptance occurs, and a binding purchase contract is formed, when we charge your payment method and ship the product. You will receive a shipping confirmation email at that point.
2.3 Pricing and Currency: All prices on our site are listed in U.S. dollars (USD) unless otherwise stated. Prices do not include applicable taxes or shipping charges, which will be added at checkout. You are responsible for any sales, use, or other taxes or governmental fees associated with your order. If we are required to collect taxes, the applicable amount will be added to your total and disclosed before you complete the purchase.
2.4 Payment: We use Stripe and Shopify’s secure checkout to process payments. By entering your payment information, you represent that you are authorized to use the payment method provided and you authorize us (and our designated payment processor) to charge the full amount of your order (including any applicable taxes and shipping fees) to that payment method. All payments are subject to verification and acceptance by the payment processor (Stripe) and your card issuer or bank. If your payment is not authorized or fails, we may cancel your order. We do not directly store your credit card information; it is handled by Stripe in compliance with PCI DSS standards, as noted in our Privacy Policy. Please note: by making a purchase, you also agree to abide by Stripe’s terms and any other applicable payment provider terms.
2.5 Shipping and Delivery: We will arrange for the shipment of products to you. Shipping times and options will be provided at checkout. Any delivery dates provided are estimates and not guaranteed; actual delivery depends on the carrier. Title to the products and the risk of loss or damage pass to you upon our delivery of the products to the carrier. It is your responsibility to ensure the shipping address is correct and secure for delivery. If a package is returned to us due to an incorrect address or because it was unclaimed, we may contact you for an updated address and additional shipping fees, or, if we cannot reach you, we may treat the order as canceled (refunding the product price minus original shipping cost).
2.6 International Orders: (If applicable) Currently, we ship to addresses within the United States. We do not ship internationally at this time. (If in future we offer international shipping, we will update this section with relevant terms, including potential customs, duties, and compliance with import laws.)
2.7 Order Cancellation by Us: We reserve the right to cancel any order if we suspect fraud, unauthorized or illegal activity, or in cases of obvious errors in pricing or product information. In such cases, we will attempt to contact you and will refund any charges.
2.8 Account and Order Information: You agree to provide current, complete, and accurate purchase and account information for all orders made via our store. Promptly update your account (or inform us) of any changes to your information, such as billing address, shipping address, email, or phone number, so we can complete your transactions and contact you as needed.
3. 60-Day Money-Back Guarantee and Refunds
We want you to be fully satisfied with your purchase. That’s why we offer a 60-Day Money-Back Guarantee on our products. The following terms apply to our refund guarantee:
3.1 Guarantee Period: If for any reason you are not satisfied with the product, you have 60 days from the date of purchase to request a refund. This 60-day period begins on the day you purchased the item (as indicated on your order receipt).
3.2 Eligibility for Refund: To be eligible for the money-back guarantee, you must contact us within the 60-day window and follow the return instructions provided. In most cases, we may require you to return the unused portion of the product (or the empty containers, if you have used the product) to process the refund. The product should be in reasonable condition (it’s okay if it’s been used or opened, but for a full refund we generally expect any remaining product and packaging to be returned). We reserve the right to deny a refund if: (a) the request is made after 60 days from purchase, or (b) we find evidence of abuse of the guarantee (such as repeated refunds by the same customer for the same product without valid reason).
3.3 How to Initiate a Refund: To start a return/refund, please contact our customer support at [email protected] or call (323) 576-1942. Please provide your order number, the product you wish to return, and the reason for the return (optional, but your feedback helps us improve). Our team will respond with instructions on how to return the product if a return is deemed necessary, and will provide you with a Return Merchandise Authorization (RMA) number or other return label as needed. You are responsible for shipping the product back to us unless we specify otherwise.
3.4 Who Pays for Return Shipping: If the return is due to our error (e.g., we sent the wrong item or a defective product), we will provide a prepaid return label or reimburse your return shipping cost. If the return is for a general dissatisfaction or change of mind within the guarantee period, you will generally be responsible for the return shipping costs. We do not charge any restocking fees.
3.5 Refund Method: Once we receive the returned product (if we require a return) or once we approve your refund request, we will process your refund. Refunds will be issued to the original form of payment you used for the order (e.g., the same credit card). We will credit you for the full purchase price of the product (excluding any original shipping charges, which are non-refundable unless required by law or unless the entire order was a result of our error). Please allow up to 5-7 business days after we process the refund for the credit to appear on your account, as your bank or credit card company may take additional time to post the refund.
3.6 Additional Terms: This 60-day money-back guarantee is offered in addition to your statutory rights and any other warranties that may apply. It does not limit or affect any rights you may have under consumer protection laws. If you purchased our product through a third-party retailer or marketplace, that third party’s return policies may apply – please check with the place of purchase. Our 60-day guarantee applies to purchases made directly from us through our website.
We reserve the right to modify or discontinue the money-back guarantee at any time, but any such change will not affect purchases already made while the guarantee is in effect.
4. Communication and Consent to Contact
4.1 Consent to Electronic Communications: By using our site or placing an order, you consent to receive communications from us electronically (via email or via the site). We will communicate with you by email, SMS (with your consent), or by posting notices on the site. You agree that all agreements, receipts, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
4.2 Account and Transactional Communications: After making a purchase or creating an account, you agree that we may send you emails or texts concerning your order status, shipping updates, receipts, customer satisfaction inquiries (e.g., review requests), and other transactional or relationship messages. These are not promotional in nature and are essential to our service. You cannot opt out of receiving transactional emails or messages that are necessary to fulfill your orders or provide customer support, except by deleting your account or ceasing to use our services (which would be unfortunate!).
4.3 Marketing Communications: You may have the opportunity to subscribe to marketing communications from us, such as newsletters, promotional emails, or SMS alerts about special offers. We will only send you marketing emails if you opt in (for example, by subscribing on our site or checking an appropriate box during checkout). For SMS/text marketing, see Section 5 below which addresses consent and compliance with A2P messaging rules.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional email or by contacting us. For SMS, you can reply STOP as described below. Consenting to marketing communications is not a condition of any purchase – you can buy our products without agreeing to receive promotional texts or emails.
4.4 Automated Calls/Text Messages: By providing your phone number during checkout or account registration and affirmatively opting in, you agree to receive calls or text messages from or on behalf of NerveVue at that number (including via autodialer or prerecorded messages where applicable). These calls/texts may include customer service calls or marketing messages if you opted in. You understand that message and data rates may apply for calls or texts sent to you and from you, per your carrier’s plan. You can opt out of marketing/promotional calls or texts anytime by following the opt-out procedures (e.g., replying STOP to a text message) without affecting your purchases or account.
Please note that even if you opt out of marketing communications via text, we may still call or text you for non-marketing reasons, such as regarding an active order (for instance, to arrange delivery or address a customer service issue).
For more details on our use of phone numbers and text messaging, please see our Privacy Policy and the following section.
5. SMS/MMS Mobile Messaging Terms (A2P 10DLC Compliance)
We offer an SMS text messaging program to provide customers with information and marketing messages (e.g., order updates, exclusive deals, health tips related to our products) to your mobile device. Participation in our SMS program is optional and requires your consent. The following terms apply to our mobile messaging service, in compliance with Application-to-Person (A2P) messaging regulations:
1. Opt-In and Consent: By subscribing to our SMS messages (for example, by entering your mobile number and checking a box to receive texts, or by texting a keyword to us), you consent to receive recurring automated promotional and personalized marketing text messages from NerveVue (e.g., cart reminders, promotional offers) at the mobile number provided. These messages may be sent via an automatic telephone dialing system or other automated system. Consent is not required as a condition of purchase – you can buy products from us without agreeing to receive marketing texts. If you opt in by mistake or wish not to participate, you can opt out as described below.
2. Message Frequency: Message frequency will vary. We generally send a limited number of messages per month (the specific number may be stated at opt-in; if not, assume a few messages per week at most). You will receive messages for the purposes you signed up for, which may include alerts about your orders, flash sale notifications, or general marketing. We will not send irrelevant or excessive messages, and you can stop them at any time.
3. Message & Data Rates: Standard message and data rates may apply to each SMS/MMS message sent or received, as imposed by your mobile provider. There may be additional fees if you have a pay-per-message plan. We are not responsible for these charges. For questions about your text or data plan, contact your wireless provider.
4. Opt-Out Instructions: You can cancel the SMS service at any time. To stop receiving texts, simply reply “STOP” to our message (or to the number/code you are receiving messages from). For example, texting “STOP” to our SMS number will unsubscribe you from further SMS messages. After texting STOP, you will receive a one-time opt-out confirmation text, and then you will not receive any further messages. Please note: Replying STOP will opt you out of marketing messages. If you are enrolled in any separate SMS programs (such as order tracking alerts), you may need to opt out of those separately or contact us to ensure all SMS communications stop. If you change your mind, you can re-subscribe by following the initial subscription process again (we reserve the right to require a new opt-in confirmation).
5. Help Instructions: If you need assistance with the SMS program, you can reply “HELP” to any of our messages, and we will send you a message on how to unsubscribe or get customer support. You may also contact our support directly: email us at [email protected] or call (323) 576-1942 for help.
6. Customer Care Contact: For questions or help regarding the text messaging service, you can reach our customer care at [email protected]. Please provide your phone number and detail your issue or request.
7. Participating Carriers: Our SMS program may be supported on most major U.S. mobile carriers. However, availability may vary and the program may not be available on all carriers at all times. Carriers are not liable for delayed or undelivered messages.
8. Privacy: We care about your privacy. By opting into our SMS program, you agree to our handling of your personal information (e.g., mobile number and message content) as described in our Privacy Policy. In short, we will not share your mobile number or SMS opt-in data with third parties for their own marketing. Text originator opt-in data and consent will not be shared with any third parties, except as needed with our text messaging service providers to send you messages. We maintain appropriate security measures to protect the data collected through our SMS program.
9. Content of Messages: The content of text messages may include [examples: order updates, promotional offers, product recommendations, etc.]. We will not include sensitive personal information in text messages (such as credit card numbers or passwords). However, messages might include information related to your transactions (e.g., an order confirmation with an order number). You agree to review messages promptly and notify us if any message appears to be in error.
10. No Guarantee of Delivery: You acknowledge that delivery of SMS messages is subject to effective transmission by your network operator and is outside of our control. Factors such as your location, carrier availability, or network issues may impact message delivery. We are not liable for losses or damages due to messages being delayed or not delivered.
11. Modifications to Program: We reserve the right to terminate or change our SMS program at any time. We may also change the phone number or short code from which messages are sent. If we do so, we will alert subscribers as necessary. Continued participation in the program after any changes constitutes acceptance of those changes.
By opting into our SMS program, you agree to these Mobile Messaging Terms, which are part of the overall Terms of Service. For more information, please consult our Privacy Policy or reach out to our support team.
6. Intellectual Property
6.1 Ownership: All content on our website – including text, graphics, logos, button icons, images, audio clips, video, data compilations, and software – is the property of NerveVue or our content suppliers and is protected by U.S. and international intellectual property laws. This includes the overall look and feel of the site, our trade name NerveVue, our logos and product names, and all related service names, design marks, and slogans. You do not acquire any ownership rights to any content by using the site or purchasing our products.
6.2 Limited License: You are welcome to browse and use our site for your personal, non-commercial use. We grant you a limited, revocable license to access and make personal use of the content on the site. However, without our express written consent, you may not:
- Reproduce, duplicate, copy, or resell any portion of the site content for commercial purposes;
- Use any trademarks, logos, or other proprietary graphics without our permission;
- Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NerveVue;
- Use any metatags or other “hidden text” utilizing our name or trademarks.
6.3 User-Generated Content: If our site allows you to post reviews, comments, or other content (“User Content”), you must ensure that such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious or objectionable. By posting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, and display such content throughout the world in any media. We reserve the right (but not the obligation) to remove or edit any User Content at our discretion.
6.4 Feedback: If you submit suggestions, ideas, or feedback to us about our products or the site (“Feedback”), you agree that we can use and share such Feedback for any purpose without compensation to you.
7. Third-Party Services and Links
Our website is hosted on GoHighLevel., which provides us with the online e-commerce platform to sell our products to you. Your use of our site is also subject to GoHighLevel's acceptable use and platform terms to the extent applicable (for example, GoHighLevel's terms prohibit certain items or content from being sold; we of course comply with those). Additionally, we use third-party services like Stripe for payments and possibly others for analytics or advertising.
7.1 Third-Party Links: The site may contain links to third-party websites or resources, such as our social media pages or articles about neuropathy. These links are provided for convenience and informational purposes only. We do not endorse, and are not responsible for, any third-party content, services, products, or information. If you access any third-party website or service, you do so at your own risk, and your use of those sites will be governed by their terms and policies, not ours.
7.2 Third-Party Tools: We may provide you with access to third-party tools that we do not monitor or control (for example, an embedded chat support widget or a product review feature provided by a third party). You acknowledge that we provide access to such tools “as is” without warranties or endorsements. We are not liable for anything arising from or relating to your use of optional third-party tools on our site. Any use of these tools by you is entirely at your own risk.
8. Disclaimer of Warranties
8.1 “As Is” Basis: Our website, products, and services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, NerveVue disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that the site will be uninterrupted, error-free, or secure, or that any defects will be corrected.
8.2 No Medical Advice: The content on our site and any communications from us (including marketing materials or customer support) is for informational purposes only. Our products (such as any supplements or health-related items) and the statements on our site have not been evaluated by the Food and Drug Administration (FDA) unless explicitly stated. Our products are not intended to diagnose, treat, cure, or prevent any disease. We are not providing medical or healthcare advice. Always consult with a qualified healthcare provider about any health concerns or before starting any new supplement regimen. Individual results from our products may vary and are not guaranteed.
8.3 No Warranties on Outcomes: You assume all responsibility for your use of the products and the site. We make no warranty or representation that the products will meet your expectations or requirements, or that you will achieve any specific results from using the products. For example, while many of our customers experience relief and improvements, we do not warrant that our supplements will have the same effects for everyone.
8.4 External Data: Any reviews or testimonials on the site are individual experiences and do not constitute a warranty or guarantee of similar results. Any third-party information (such as articles or research) linked or referenced on our site is for informational purposes and we do not warrant its accuracy or applicability.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, any legally required warranties shall be limited to the shortest period and maximum extent allowed by law.
9. Limitation of Liability
9.1 Limited Liability: To the fullest extent permitted by law, NerveVue and its owners, officers, employees, agents, affiliates, and service providers will not be liable for any indirect, special, incidental, consequential, or punitive damages of any kind, under any legal theory, arising out of or related to your use of (or inability to use) the site or products, even if we have been advised of the possibility of such damages. This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, loss of goodwill, or the cost of substitute goods or services.
9.2 Cap on Liability: To the fullest extent permitted by law, our maximum aggregate liability for all claims arising from or related to the site or products (including tort claims) shall not exceed the greater of: (a) the total amount you paid to us for the product(s) at issue in the claim, or (b) $100.00 USD.
9.3 Basis of the Bargain: You acknowledge and agree that we are offering our products and services and setting our prices in reliance upon the warranty disclaimers and the limitations of liability set forth in these Terms, which reflect an allocation of risk between you and us. The limitations and exclusions of liability in these Terms will apply even if a remedy fails of its essential purpose.
9.4 Exceptions: Some jurisdictions do not allow certain limitations of liability. If laws in a relevant jurisdiction prohibit any limitation in this Section 9, such limitation will not apply to you to the extent prohibited. In particular, nothing in these Terms shall limit or exclude liability for personal injury or property damage caused by defective products if and to the extent such liability cannot be excluded by law, or any other liability that cannot be excluded or limited under applicable law.
10. Dispute Resolution and Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY. It requires you to arbitrate disputes with NerveVue and limits the manner in which you can seek relief from us. This section is an agreement to arbitrate and it includes a class action waiver and a jury waiver.
10.1 Initial Dispute Resolution: We aim to resolve most customer concerns quickly and to your satisfaction. If you have an issue or dispute, you agree to first try to resolve it by contacting us at [email protected] or (323) 576-1942. Most concerns can be resolved informally, and we will make a good faith effort to address your complaint.
10.2 Agreement to Arbitrate: If we are unable to reach a resolution within 30 days from the time informal dispute resolution is initiated, you and NerveVue agree that any dispute, claim, or controversy arising out of or relating to these Terms, your purchase or use of our products, or your relationship with us shall be resolved exclusively through final and binding arbitration, rather than in court. This agreement to arbitrate is intended to be broadly interpreted. It includes, for example, claims based in contract, tort, consumer protection statute, misrepresentation, or any other legal theory.
10.3 Arbitration Procedure: The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if applicable) or other applicable rules as mutually agreed. You can find AAA’s rules and forms on their website. If AAA is not available or refuses to administer, the parties will agree on an alternative reputable arbitration provider or the court can appoint one.
- Arbitrator: The arbitration will be conducted by a single, neutral arbitrator. The arbitrator shall have the authority to determine the enforceability of this arbitration agreement, including any unconscionability challenge or any other challenge that the arbitration agreement is void, voidable or otherwise invalid. However, the arbitrator cannot decide or certify any class action or multi-plaintiff proceeding (see below).
- Location: The arbitration shall take place in a mutually agreeable location within the United States. If you and we cannot agree, the default location will be Phoenix, Arizona (or, if you prefer and if you provide written notice to us, in the county of your primary residence). The arbitrator may allow remote appearances (e.g., via teleconference or video) upon request.
- Fees: Each party is responsible for paying their own filing, administrative and arbitrator fees as set forth in the AAA rules, except that NerveVue will pay any fees that the arbitrator determines we must pay in order for this arbitration agreement to be enforceable. If the value of your claim does not exceed $10,000, we will pay all reasonable arbitration filing, administrative, and arbitrator fees associated with the arbitration, unless the arbitrator finds that your claim was frivolous or brought in bad faith, in which case the payment of fees will be determined by the AAA rules.
- Governing Law for Arbitration: The arbitrator will apply the substantive law of the state of California (excluding its conflict of laws rules), or federal law for issues of federal statutory or regulatory law. The Federal Arbitration Act (FAA) will govern the interpretation and enforcement of this arbitration agreement and any arbitration award.
- Decision: The arbitrator may award any relief that a court of competent jurisdiction could award, including individual injunctive relief, and must follow these Terms as a court would (including the limitations of liability in Section 9). The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
10.4 Class Action Waiver: You and NerveVue agree that all disputes will be resolved on an individual basis and that any claims brought under these Terms or in connection with the site or products must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. This means you may not attempt to bring a claim as part of a class or any other representative action. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class or representative proceeding, nor to make an award to any person or entity not a party to the arbitration. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US
10.5 Jury Trial Waiver: If for any reason a claim proceeds in court rather than in arbitration, you and NerveVue each waive any right to a jury trial. (If a court determines that this jury trial waiver is not enforceable, the dispute shall proceed in arbitration as provided above.)
10.6 Exceptions to Arbitration: While we intend for this arbitration agreement to apply to most disputes, there are a few exceptions: (a) Small Claims Court: You or we may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction, instead of proceeding in arbitration. (b) Intellectual Property: Claims of misappropriation or infringement of intellectual property rights (such as trademarks, trade dress, copyrights, or patents) may be brought in court rather than arbitration, as we may need equitable relief (an injunction) which an arbitrator cannot provide on a class-wide basis. (c) Opt-Out Right: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by arbitration, you must send a written notice of your decision to opt out to our contact address (see Contact Us below), postmarked within 30 days of first agreeing to these Terms (which, for existing users, means within 30 days of these updated Terms taking effect). Your opt-out request must include your name, address, phone number, and a clear statement that you do not wish to resolve disputes with NerveVue through arbitration. If you opt out, neither you nor NerveVue will be required to arbitrate under this section. Opting out will not affect any other sections of these Terms, nor your use of the site.
10.7 Severability of Arbitration Provisions: If any part of this arbitration agreement (other than the class action waiver) is deemed invalid or unenforceable, the remaining portions of the arbitration agreement shall remain in force. If the class action waiver in Section 10.4 is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void, and the dispute may be brought in court (with the jury waiver still applying). In such case, the parties agree that the dispute shall be subject to exclusive jurisdiction of the state or federal courts in the State of California.
10.8 Survival: This Section 10 will survive any termination of these Terms or your relationship with NerveVue.
11. Governing Law
These Terms of Service and any dispute arising out of or related to them or the use of the website or purchase of products shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Notwithstanding the foregoing, the Federal Arbitration Act will govern the interpretation and enforcement of the arbitration agreement in Section 10.
If a lawsuit or court proceeding (instead of arbitration) is permitted under these Terms, for example in the event the arbitration agreement is found unenforceable or you opt out of arbitration, then you and we agree to submit to the exclusive jurisdiction of the state and federal courts located within Los Angeles County, California for resolution of any such court proceeding. You waive any objection to venue or inconvenient forum in such courts.
We operate the site from the United States, and we make no representations or warranties that the content or products on the site are appropriate or available for use in other locations. Those who access the site from outside the U.S. do so on their own initiative and are responsible for compliance with local law.
12. Changes to Terms
We may revise or update these Terms from time to time in our discretion. Whenever we do, we will post the updated Terms on the site and update the “Last Updated” date at the top. If the changes are significant, we may also notify you through other means, such as by email or a notice on our homepage. Your continued use of the site or purchase of products after the effective date of revised Terms constitutes your acceptance of the Terms as modified. If you do not agree to the new Terms, you must stop using the site. Any changes will not apply retroactively to any dispute between you and us arising prior to the date on which we posted the revised Terms that contain the changes.
13. Miscellaneous
We may revise or update these Terms from time to time in our discretion. Whenever we do, we will post the updated Terms on the site and update the “Last Updated” date at the top. If the changes are significant, we may also notify you through other means, such as by email or a notice on our homepage. Your continued use of the site or purchase of products after the effective date of revised Terms constitutes your acceptance of the Terms as modified. If you do not agree to the new Terms, you must stop using the site. Any changes will not apply retroactively to any dispute between you and us arising prior to the date on which we posted the revised Terms that contain the changes.
14. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
NerveVue Customer Support
Email: [email protected]
Phone:(469)-286-0897 (Mon–Fri, 9am–5pm Eastern Time)
We value our customers and are here to help. If you have any feedback or need any clarification regarding these Terms or our services, don’t hesitate to reach out.